Frequently asked questions
Orders typically ship within 1–3 business days. Once your order is on its way, you will receive a tracking number via email.
Equinelle combines premium horse care with a refined, modern aesthetic. We believe that horse care should not only be functional, but also feel luxurious and soothing.
Naturally, we hope you are satisfied with your Equinelle order.
However, if you wish to return an item, you can do so within 14 days of receiving your order.
Return Conditions
- Products must be returned unused and in their original condition.
- Care products with a broken seal or that have been used cannot be returned for hygienic reasons.
- Accessories may only be returned unused and undamaged.
- Return shipments are sent at your own expense, unless the product is damaged or incorrectly delivered.
Return Process
Send an email to equinelle@outlook.com with your order number and reason for return. You will then receive further instructions for returning your order.
Refund
After receiving and inspecting the returned product, the purchase amount will be refunded within 5 working days via the original payment method.
Our products are suitable for all types of horses and riders. Whether you are a competition rider or you just use it for your daily routine, our products are designed to be effective and pleasant to use for both horse and rider.
Privacy Statement
Equinelle, located at Phoenixweg 49, 9641KS Veendam, is responsible for the processing of personal data as described in this privacy statement.
Contact details:
Equinelle
Phoenixweg 49, 9641KS Veendam
Email: info@equinelle.nl
Chamber of Commerce number: 42078227
VAT number: NL005477718B85
Personal data that we process
Equinelle processes personal data because you use our services and/or because you provide them to us yourself. This includes, but is not limited to:
- First and last name
- Address details
- Phone number
- Email address
- Payment details
- IP address
Why we need data
Equinelle processes your personal data for the following purposes:
- Processing your payment (via iDEAL, PayPal, and/or credit card)
- Shipping your order via a delivery service
- Informing you about changes to our services and products
- Sending our newsletter (only if you have subscribed to it)
How long we store data
Equinelle does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We maintain a retention period of 7 years for accounting data (legal obligation).
Sharing with third parties
Equinelle shares your personal data with delivery services that we engage to fulfill our agreement with you. With companies that process your data on our behalf, we enter into a data processing agreement to ensure the same level of security and confidentiality of your data.
Cookies
Equinelle uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. See our cookie statement for more information.
Viewing, modifying, or deleting data
You have the right to view, correct, or delete your personal data. You can send a request for access, correction, or deletion to info@equinelle.nl. We will respond as soon as possible, within 4 weeks at the latest.
Security
Equinelle takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification.
Version: August 2026